Shipping policy
Our commitment to you
At Armére, we want your new lamp to arrive safely and swiftly — no matter where in the world you call home. Please read this policy carefully so you know exactly what to expect after placing your order.
For any questions, contact us at support@armere.com.
01 — Processing
When will my order be dispatched?
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. Once your order has been dispatched, you will receive a confirmation email with your tracking information.
02 — Delivery
How long will delivery take?
We ship worldwide. Estimated delivery time is 8-14 days for all orders.
Occasional delays may occur due to customs clearance, public holidays, or circumstances beyond our control. We appreciate your patience.
03 — Shipping Costs
What does shipping cost?
We offer free shipping on all orders, worldwide — no minimum spend required. No codes needed, no fine print. Free shipping is automatically applied at checkout.
04 — Tracking
Can I track my order?
Yes. Once your order has been dispatched, you will receive an email with a tracking number and a link to follow your shipment in real time. Please allow up to 24 hours for tracking information to update after you receive your dispatch confirmation.
If you have not received tracking details within 5 business days of your order, please contact us at support@armere.com and we'll look into it straight away.
05 — Customs & Duties
Will I be charged import fees?
Armére ships internationally and your order may be subject to customs duties, import taxes, or fees imposed by your country's customs authority. These charges — if applicable — are the responsibility of the customer and are not collected by Armére at checkout.
We recommend checking with your local customs office if you are unsure about applicable charges before placing your order.
06 — Incorrect Address
What if I entered the wrong address?
Please double-check your shipping address before completing your order. If you notice an error, contact us at support@armere.com as soon as possible. We can only amend addresses before an order has been dispatched. Once shipped, we are unable to redirect parcels and will not be liable for orders delivered to an incorrectly provided address.
07 — Lost or Damaged Orders
What if my order doesn't arrive or arrives damaged?
If your order has not arrived within 20 business days of your dispatch confirmation, please reach out to us at support@armere.com and we will investigate immediately.
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or refund in accordance with our Refund Policy.